Maintaining & Optimising Facilities
Streamlining Processes
Supporting People
Managing Projects
Integrating Technology
In distinction to other Facilities Management companies, we focus solely on looking after corporate office occupiers. Our approach is based on designing a facilities management service, visibly different for the corporate workspace. We tailor our services to offer a boutique service at the small details that create a great customer experience.
01
OUR DECENCIES
ShowOUR DECENCIES
OUR MANTRA IN FM SERVICE DELIVERY IS OUR DECENCIES LEAD TO GREAT EXPERIENCES. IT’S OUR RELENTLESS FOCUS ON THE DETAILS THAT HELP US TO DELIVER GREAT CUSTOMER EXPERIENCES. THIS IS THE AQUILAA DIFFERENCE.
At Aquilaa we look at the detail, how can we make your workspace great. Our decencies also apply to our business ethic, our focus on little touches that make our people and our customers happier. A simple example is our back-to-the-floor scheme where our senior leadership teamwork on our client sites as cleaners or maintenance team members. Not only does this build a great rapport with our people but it enables us to spot what works well in our business and what doesn’t.
02
BOUTIQUE FM
ShowBOUTIQUE FM
WE’RE A DIFFERENT KIND OF SERVICE PROVIDER AND PROUD OF IT. AS A BOUTIQUE FM COMPANY WE ARE CLEAR ON OUR VISION AND WHERE WE CAN ADD VALUE FOR OUR CLIENTS. THIS IS OUR FOCUS AND WE STICK TO IT.
When a customer needs a great Facilities Management company to work with, we want them to think of Aquilaa first. Our philosophy is simple. You can be good at many things but only great at one. We want to be great at one thing……and that’s looking after private-sector office occupiers.
03
FULLY ENGAGED
ShowFULLY ENGAGED
WE WANT OUR TEAMS TO SMILE. NOT BECAUSE THEY HAVE TO BUT BECAUSE THEY WANT TO.
Great service is delivered by highly engaged people. We understand the link between an engaged workforce and delighted customers. We have some of the best engagement levels in our industry and indeed in business as a whole. We aim to be the facilities company that people want to work for.
04
BRILLIANT BASICS
ShowBRILLIANT BASICS
WE ALL WANT TO DELIVER GREAT SERVICE BUT WE DON’T WANT TO RUN BEFORE WE CAN WALK. OUR BRILLIANT BASICS PROGRAMME IS ALL ABOUT GETTING THE FUNDAMENTALS SPOT ON SO WE CAN BUILD ON STRONG FOUNDATIONS.
Our Brilliant Basics program is all about getting it exactly the right first time. By getting the basics right, we can then focus on the great ideas and innovations that set us apart, delivering exceptional service and great experiences.
05
GREAT EXPERIENCES
ShowGREAT EXPERIENCES
WE BELIEVE THAT FM SHOULD BE ABOUT DELIVERING GREAT EXPERIENCES IN THE WORKPLACE. WE LISTEN TO OUR CLIENTS AND BUILD OUR SERVICE AROUND THE CUSTOMER JOURNEY EVERY SINGLE TIME.
We all spend a lot of time in the workplace and it is our intention to make that experience as good as we can. Why? Well, it helps your business grow and thrive by supporting a great working environment. We achieve great experiences through focusing on the details, the things in the office that affect your day. By focussing on the detail we can fix it before you spot it ensuring your facilities don’t impact your performance.
06
FM TECHNOLOGY
ShowSMART BUILDING TECHNOLOGY
WE ARE NOT GEEKS BUT WE LOVE TECHNOLOGY. SMART BUILDING TECHNOLOGY
Smart buildings, or structures that use automated processes and connected technology powered by the Internet of Things (IoT), have been around for more than a decade. Once considered cost-prohibitive for many organizations, they are becoming more accessible. Smart building elements, such as intelligent lighting, heating, cooling, and security, allow facilities managers to be more responsive and efficient. They can also monitor environmental factors, such as temperature and humidity. Using IoT sensors, smart building facilities management technologies are always collecting data about the workplace and the workforce, which can help FMs make adjustments faster.
07
GREAT PEOPLE
ShowGREAT PEOPLE
WE’VE GOT A GREAT TEAM OF PEOPLE IN THE AQUILAA FAMILY. WE’VE ATTRACTED HIGH CALIBRE INDIVIDUALS WHO SHARE OUR VISION TO BUILD A BETTER FM COMPANY. THIS BECOMES OBVIOUS TO OUR CLIENTS.
Our people are the face of our business, the ambassadors who deliver great service to our clients. We have been able to attract the best talent into our business. We employ people with the right attitude and aptitude to work with us in delivering on our promises. People who share our values and our passion for excellence.
08
ADVOCACY
ShowADVOCACY
WE DON’T JUST WANT YOU TO BE SATISFIED WITH OUR FM SERVICE…WE WANT YOU TO BE ADVOCATES OF AQUILAA. IF YOU’RE PREPARED TO RECOMMEND US TO SOMEONE ELSE THEN WE’RE DELIVERING THE WAY WE SHOULD.
The success of a business can be defined in many ways, but we have one very clear definition of what success looks like for us. We want our clients to unquestionably recommend us as a great supplier to use for facilities services. It is this endorsement that will enable us to succeed but by being a primary aim of our business, it works as a guarantee to you that we will deliver on our promises.
09
RIGHT SIZE, THE RIGHT FIT
ShowRIGHT SIZE, THE RIGHT FIT
YOUR BUSINESS IS VERY IMPORTANT TO US. AQUILAA IS AN FM COMPANY THAT IS BIG ENOUGH TO DELIVER, BUT SMALL ENOUGH TO CARE. WE MAKE SURE EVERYONE WE SERVE FEELS SPECIAL. AQUILAA IS AN FM COMPANY THAT WANTS TO BE EXCEPTIONAL AND WE KNOW THAT OUR CLIENTS WANT THE SAME.
As a medium-sized business, our scale means that our customers get the focus of our senior management team, who are intimately involved in the design of our service solution. We continue our involvement through the life of our contract which we believe adds real value to the level of support you enjoy.
10
PROMISES DELIVERED
ShowPROMISES DELIVERED
A PROMISE IS EASILY MADE BUT IS HOLLOW UNLESS IT IS DELIVERED. ONE OF OUR CORE VALUES IS THAT WE DELIVER ON OUR PROMISES AND EVERYONE IN AQUILAA IS COMMITTED TO THIS VALUE.
At Aquilaa, we have a clear strategy from which we don’t divert. We are a facilities management company that focuses on delivering great service to high-quality clients with high-quality corporate office space they really value.